The technology platform for better metabolic health outcomes.

What you are purchasing

Defiant Longevity sells patient journeys starting at $299 per month, custom built for enterprise. Your order form states what your subscription includes, the billing frequency and the term. All prices are in US dollars (USD).

Who can purchase

The Platform is offered to organizations located in the United States.

Billing and renewal

Subscriptions are billed in advance at the frequency on your order form and renew automatically until cancelled. The price, billing frequency, renewal terms and how to cancel are shown before the first charge.

Cancellation

Cancel at any time by emailing info@defiantlongevity.com or calling 877-777-7647. Cancellation takes effect at the end of the current billing period. Access continues until then, and no further charges are made after that.

Refunds

Fees are non-refundable. We do not refund or credit partial billing periods or unused journeys. Charges made in error are corrected and refunded to the original payment method.

Payments and security

Payments are processed by Stripe. Card and bank details are entered on Stripe's secure payment form and sent over an encrypted connection. Defiant never sees or stores full card numbers. The website and Platform are served over HTTPS.

1. Who we are and what these Terms cover

These Terms of Service ("Terms") are an agreement between you and Defiant Ventures, Inc., doing business as Defiant Longevity ("Defiant," "we," "us"). They govern your use of the Defiant Longevity website, the Defiant Longevity platform, mobile-optimized interfaces, educational content and related services (together, the "Platform").

The Platform is a metabolic health technology and education platform. It helps organizations give the people they serve a structured journey toward health goals: goal setting, education, nutrition and fitness tracking, connected health data and progress over time.

By creating an account, signing an order form, or using the Platform, you agree to these Terms and to our Privacy Policy. If you are accepting on behalf of an organization, you confirm that you have authority to bind it, and "you" includes that organization.

2. Two kinds of customers

Organizations. Healthcare organizations, specialty practices, medspas, employers, health plans and similar entities ("Organizations") purchase the Platform under an order form and these Terms. An Organization configures the Platform for the people it serves and is responsible for how it uses the Platform within its own programs.

Members. Individuals who access the Platform through an Organization's program ("Members") use it under these Terms and under any additional terms the Organization sets for its program. Members do not purchase the Platform from Defiant directly. If you are a Member and have a question about your program, your eligibility, or how your Organization uses your information, contact your Organization first.

3. Eligibility

The Platform is offered to Organizations located in the United States. Members must be at least 18 years old and located in the United States. We do not knowingly collect information from anyone under 18. If you believe a minor has created an account, contact us and we will remove it.

4. The Platform is not medical care

Defiant provides technology, educational resources, health tracking and wellness tools. The Platform does not provide medical diagnoses, treatment or medical advice, does not replace the advice of a qualified healthcare professional, and is not for emergencies; healthcare services, where applicable, are provided independently by licensed healthcare professionals or organizations, not by Defiant.

5. Accounts

You must give accurate information when you create an account and keep it current. You are responsible for keeping your login credentials confidential and for activity under your account. Tell us right away at the contact below if you believe your account has been accessed without permission.

An Organization may create, suspend or remove accounts for its administrators and staff, and may close a Member's access when the Member leaves the Organization's program.

6. Fees, billing and renewal

Pricing. Patient journeys start at $299 per month, custom built for enterprise. The price, the number of journeys or Members covered, the billing frequency and the term for your Organization are stated on your order form. All prices are in US dollars (USD).

Billing. Fees are billed in advance for each billing period at the frequency stated on the order form. By providing a payment method you authorize us to charge it for the fees stated on the order form, and for any renewal, until you cancel.

Automatic renewal. Subscriptions renew automatically at the end of each billing period at the then-current price for your plan unless cancelled. Before the first charge we present the price, billing frequency, renewal terms and how to cancel, and you agree to them separately. We send a reminder before any renewal that follows an initial term of one year or longer.

Payment processing. Payments are processed by Stripe, Inc. Card and bank details are entered on Stripe's secure payment form and are sent to Stripe over an encrypted connection. Defiant never sees or stores full card numbers.

Taxes. Fees do not include sales, use or similar taxes. Where we are required to collect them, they are added to the invoice.

Price changes. We may change prices for a renewal term by giving notice at least 30 days before the renewal date. If you do not want to renew at the new price, cancel before the renewal date.

7. Cancellation and refunds

Cancel at any time by emailing info@defiantlongevity.com or calling 877-777-7647. Cancellation takes effect at the end of the current billing period. You keep access until then, and you are not charged again after that.

Fees are non-refundable. We do not provide refunds or credits for partial billing periods, unused journeys, or periods during which the Platform was not used. If we charge you in error, we correct the charge and refund the difference to the original payment method.

No physical goods are sold or shipped under these Terms, so shipping and return policies do not apply.

8. Acceptable use

You agree not to: use the Platform for any unlawful purpose; access another person's account or data without authorization; upload content that is false, harmful, or that infringes someone else's rights; attempt to probe, disable or overload the Platform; copy, resell, sublicense or reverse engineer the Platform; or use the Platform to build a competing product.

An Organization agrees to use Member data only for its own health program, in line with its agreements with Members and with applicable law, and to obtain any consent or authorization that law requires before it enrolls a Member or shares their information with Defiant.

9. Your content and your data

You keep ownership of the information you enter into the Platform, including health measurements, goals, notes and connected device data ("Your Data"). You give Defiant a license to host, process, display and transmit Your Data as needed to provide the Platform, to keep it secure, and as described in the Privacy Policy.

An Organization's administrators can see Member data to the extent the Organization's program configuration allows. Members should assume that information entered into a program sponsored by an Organization is visible to that Organization.

We may use de-identified, aggregated data that cannot reasonably identify any person or Organization to operate, improve and report on the Platform.

10. Health data and HIPAA

Where an Organization is a covered entity under HIPAA and uses the Platform with protected health information, Defiant acts as the Organization's business associate under a separate Business Associate Agreement, which controls over these Terms for that information.

Where state consumer health data laws apply, Defiant collects, uses and shares health data only as described in the Privacy Policy and with the consent those laws require.

11. Connected devices and third-party services

The Platform may let you connect data from devices, apps and services operated by others. Those services are governed by their own terms and privacy policies. Defiant does not control them and is not responsible for their accuracy or availability. You may disconnect a service at any time from your account.

12. Intellectual property

The Platform, its software, design, text, graphics, educational content and trademarks belong to Defiant or its licensors and are protected by law. Subject to these Terms, we give you a limited, non-exclusive, non-transferable license to use the Platform for its intended purpose during your subscription. You may not remove any proprietary notice. If you send us feedback, we may use it without obligation to you.

13. Confidentiality (Organizations)

Each party will protect the other's non-public business information with at least the care it uses for its own, and use it only to perform under these Terms. This does not apply to information that is public, already known, independently developed, or required by law to be disclosed.

14. Service levels, changes and availability

We work to keep the Platform available and will give reasonable notice of planned maintenance. We may update, add or remove features. If a change materially reduces the core functionality your Organization purchased, you may cancel and receive a pro-rated refund of prepaid fees for the remaining term, as your only remedy for that change.

15. Disclaimers

The Platform is provided "as is" and "as available." To the fullest extent permitted by law, Defiant disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Platform will be uninterrupted or error-free, that data from connected devices will be accurate, or that using the Platform will produce any particular health outcome.

16. Limitation of liability

To the fullest extent permitted by law, Defiant and its affiliates, officers, employees and agents will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, arising out of or related to the Platform or these Terms. Defiant's total liability for all claims arising out of or related to these Terms will not exceed the fees you paid to Defiant in the twelve months before the event giving rise to the claim. Some jurisdictions do not allow some of these limitations, so some may not apply to you.

17. Indemnification

You agree to defend and indemnify Defiant against third-party claims arising from your breach of these Terms, your violation of law, or, for an Organization, your health program and your use of Member data. Defiant will defend and indemnify an Organization against third-party claims that the Platform, as provided by Defiant, infringes a United States patent, copyright or trademark, excluding claims arising from Your Data, your configuration, or your combination of the Platform with other products.

18. Term, suspension and termination

These Terms apply while you use the Platform. We may suspend or end access if you breach these Terms, if required by law, or if continued access would create a security or legal risk, giving notice where practical. On termination, your right to use the Platform ends. An Organization may export Your Data for 30 days after termination, after which we delete it according to our retention schedule, except where law requires us to keep it.

19. Governing law and disputes

These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law rules. Before filing a claim, each party agrees to try to resolve the dispute informally by contacting the other and discussing it in good faith for 30 days. Any claim that is not resolved will be brought in the state or federal courts located in DuPage County, Illinois, and each party consents to their jurisdiction. Either party may seek injunctive relief in any court to protect its intellectual property or confidential information.

20. Changes to these Terms

We may update these Terms. If a change is material, we will notify Organizations by email and post the updated Terms with a new effective date at least 30 days before it takes effect, except where a change is needed to comply with law. Continued use after the effective date means you accept the updated Terms.

21. General

These Terms, your order form, the Privacy Policy and any Business Associate Agreement are the entire agreement between you and Defiant about the Platform. If any part is found unenforceable, the rest remains in effect. You may not assign these Terms without our consent; we may assign them to an affiliate or in a merger or sale. Our failure to enforce a provision is not a waiver. Notices to Defiant go to the contact below; notices to you go to the email on your account.

22. Contact

Defiant Ventures, Inc., doing business as Defiant Longevity

5100 Lincoln Ave., Lisle, IL 60532

info@defiantlongevity.com · 877-777-7647

1. About this policy

This Privacy Policy describes how Defiant Ventures, Inc., doing business as Defiant Longevity ("Defiant," "we," "us") collects, uses and shares information when you use the Defiant Longevity website and platform (the "Platform"). It applies to Organizations that purchase the Platform and to Members who use it through an Organization's program.

If your Organization is a HIPAA covered entity and uses the Platform with protected health information, Defiant handles that information as the Organization's business associate under a Business Associate Agreement, and the Organization's own Notice of Privacy Practices describes your HIPAA rights. Where that notice and this policy conflict about protected health information, the Organization's notice controls.

2. Information we collect

Information you give us. Name, email address, phone number, date of birth, and account credentials. For Organizations: business contact, billing and order details.

Health and wellness information you enter. Weight, body composition, waist and other measurements, nutrition entries, activity and exercise, sleep, recovery, fitness metrics such as VO₂ max, goals, check-in answers, and lab values where your Organization's program supports them.

Connected device and app data. If you connect a device or app, we receive the data types you authorize from that service, such as activity, sleep, heart-rate and body-composition readings. You can disconnect at any time.

Information from your Organization. An Organization may provide your name, contact details, program enrollment and, where its program includes them, baseline measurements or results.

Payment information. Billing address and payment details, collected and processed by Stripe. We do not store full card numbers.

Automatic information. Device and browser type, operating system, IP address, approximate city-level location from IP, pages and screens viewed, features used and timestamps. We do not collect precise geolocation.

3. How we use information

• To provide the Platform: build and display your journey, goals, education and progress; run check-ins; show data to you and, as your program allows, to your Organization.
• To operate accounts, billing and support, and to send service messages such as check-in reminders, renewal notices and security alerts.
• To keep the Platform secure, prevent fraud and abuse, and comply with law.
• To improve the Platform, using de-identified or aggregated information wherever possible.
• To send Organizations product updates and offers, which they can opt out of. We do not send marketing to Members based on their health information without the separate consent that law requires.

4. How we share information

Your Organization. If you use the Platform through an Organization's program, that Organization can see your information to the extent its program configuration allows, including measurements, goals and progress. Contact your Organization to learn what it sees and how it uses it.

Service providers. Companies that host, store, process or support the Platform on our behalf: cloud hosting, databases, authentication, email delivery, analytics, customer support tools and payment processing (Stripe). They may use information only to provide services to us.

Connected services. When you connect a device or app, we exchange data with that service as you authorize.

Legal and safety. When required by law, legal process or a government request; to protect the rights, safety or property of Defiant, our users or others; or to enforce our Terms.

Business transfers. In a merger, acquisition, financing or sale of assets, information may be transferred to the successor, subject to this policy.

We do not sell personal information, and we do not share personal information for cross-context behavioral advertising.

5. Cookies and analytics

We use cookies and similar technologies that are necessary for the Platform to work, such as keeping you signed in, and analytics cookies that help us understand how the Platform is used. We do not use advertising or retargeting cookies. You can control cookies through your browser; disabling necessary cookies may stop parts of the Platform from working. We honor Global Privacy Control signals where state law requires.

6. Consumer health data (Washington, Nevada, Connecticut and similar laws)

Some states give additional rights over "consumer health data." Where those laws apply, we collect and share your health data only with your consent or as necessary to provide the Platform you requested. You have the right to confirm whether we collect, share or sell your consumer health data; to access it, including a list of the third parties with whom it was shared; to withdraw consent; and to request deletion. Submit requests using the contact below. We respond within 45 days, extendable once by 45 days with notice. If we deny a request, you may appeal by replying to our decision, and if the appeal is denied you may contact your state attorney general.

7. Your privacy rights

Depending on where you live, you may have the right to access the personal information we hold about you, correct it, delete it, receive a portable copy, and opt out of certain processing. Members can view and update most information directly in the Platform. For other requests, contact us at the address below. We verify requests by matching the information you provide against our records and, for sensitive requests, by confirming through your account email. You may use an authorized agent where law allows. We do not discriminate against you for exercising your rights.

California residents. We collect the categories of information described in Section 2 for the purposes in Section 3 and disclose them to the recipients in Section 4. We do not sell personal information or share it for cross-context behavioral advertising, and we have not done so in the past twelve months. You have the rights to know, delete, correct, and limit use of sensitive personal information, and to non-discrimination. Submit requests using the contact below or through your account.

8. Data security

We use administrative, technical and physical safeguards designed to protect information, including encryption in transit and at rest, role-based access controls, logging, and regular review of our service providers. No method of transmission or storage is completely secure. If a breach affects your information, we will notify you and your Organization as the law requires.

9. Retention

We keep account and health information for as long as your account or your Organization's program is active, and afterward for the period needed to meet legal, accounting and security obligations. When an Organization's subscription ends, it may export its data for 30 days, after which we delete or de-identify it unless law requires us to keep it. Payment records are kept as required by tax and accounting law.

10. Children

The Platform is for adults 18 and older. We do not knowingly collect information from children. If you believe a child has provided information, contact us and we will delete it.

11. Where information is processed

The Platform is operated in the United States, and information is stored and processed there.

12. Third-party sites

The Platform may link to other websites and services. Their privacy practices are their own. This policy does not cover them.

13. Changes to this policy

We may update this policy. If a change is material, we will notify Organizations by email and post the updated policy with a new effective date before it takes effect.

14. Contact us

Defiant Ventures, Inc., doing business as Defiant Longevity

5100 Lincoln Ave., Lisle, IL 60532

info@defiantlongevity.com · 877-777-7647

Privacy requests: email the address above with "Privacy request" in the subject line.